- Accepts Etsy gift cards
$10 First Class Shipping Charge
We accept all forms of payment - Paypal and Etsy's direct payment (credit card) are the most popular. Please convo us if you wish to pay by check. Your order will not ship until the check clears.
RusticFORMen is not responsible for delays or problems that occur once your package is in the hands of the United States Post Office. We cannot control or afford to make our customers "whole" when circumstances like weather, carrier error, theft, customs delays etc. cause delays or loss.***
We ship First Class with tracking to orders within the US. We also offer Priority, Priority Express, and insurance for additional fees.
For pricing on other shipping services such as UPS and FedEx, please convo us with your address and timeframe.
***Hot Rox & RusticFORMen uses the United States Post Office (USPS) for shipping and will provide you with a tracking number for your package. If your package is delayed, lost or stolen, please contact the USPS using your tracking number for identification. USPS.com has guidelines for all situations on their website. We are happy to provide you with a receipt if needed but we do not have the manpower to investigate situations of lost, delayed or stolen packages.
INTERNATIONAL - Currently, we ship to USA, UK, Australia, and Canada. As of August 10, 2016, we no longer ship to any other countries because of numerous past issues with customs delays and lost packages.
We use USPS Priority International* which takes 6-10 business days and does NOT have tracking. You will be provided with a Customs number. We will ask for your telephone number after you place your order. Please provide it as it will be printed on the postage label and enable your local post office to contact you, if necessary. If you do not provide us with a telephone number we will use our own telephone number.
If the tracking on your package states that the status is “Delivered” and you have not received it, it is likely at your local post office. Please call them before contacting us. Likely, they are holding your package until VAT is paid. We are not responsible for paying any duty, taxes, VAT or fees. Please be prepared by finding out what the laws are in your country before making a purchase.
This link has some useful information about import taxes and VAT - http://www.dutycalculator.com/dc/145728/bags-footwear-watches-accessories/watches-jewellery/jewellery-of-gold/import-duty-rate-for-importing-jewelry-from-italy-to-united-kingdom-is-4/
When an international package is slow in arriving, it is usually delayed in Customs. Unfortunately, we do not have any way to locate your package or predict how long it will be in customs. Our resources are the same as yours - we suggest you use the Internet to locate the telephone numbers of your local post and/or customs office and follow up with them. Your Customs number will have letters at the beginning and the end. This number is used by Customs and the USPS for identification.
For a quote on shipping with either UPS or FedEx, please convo us with your address and timeframe. Usually, these carriers charge $80-$100 for a guaranteed 2 day delivery to most countries outside the US.
Just contact me within: 3 days of delivery
Ship items back to me within: 14 days of delivery
Request a cancellation within: 2 days of purchase
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Please contact me if you have any problems with your order.
IN STOCK ITEMS
Your satisfaction is of the utmost importance to me. If you do not love your purchase, contact me within 3 days of receiving it, mail it back to me and I will refund your money, less shipping charges. Please ship the item(s) back to me within 10 days of receiving it in the original box.
Mail returned items to:
5585 W Deer Spring Pl
Prescott, AZ 86305
Custom orders are orders where you have specified your ring size. We make your ring in the size you asked for, in addition to making any modifications to the design that were requested. While we usually cannot refund or exchange your piece, we are happy to work with you as each situation is unique.
Your ring was made for you after you placed your order. I try my best to re-create your ring so it resembles the one in the listing photograph. If you are not satisfied with the appearance of your ring, please contact us immediately. Your satisfaction is our priority and we will do what we can, within reason, to make changes to your piece.
Once you order a custom ring, you have 48 hours in which to cancel your order for a full refund. After that time, we will keep 15% of the total price, plus the cost of any gemstones that we had to order specifically for your ring.
OXIDATION is NOT permanent! While I use a commercial lacquer over my oxidized rings, the lacquer and oxidation will wear off. There is no way to predict the rate at which the oxidation will wear off. I have seen it wear off in as little as a week on some people, and on others it can last seven or eight months. It all depends on body chemistry and lifestyle, and is not a defect of the ring. If you are concerned about the change in appearance of the ring, I do not recommend purchasing an oxidized ring.
Skin oils, perspiration and soaps will take off the oxidation more quickly.
Oxidation does not make your skin turn colors when it comes off.
You can oxidize at home with liver of sulphur. Drop a bean sized portion in about 1 cup of hot (but not boiling) water. Then dip your ring (make sure it is clean and dry). You can hold it and watch it turn from golden brown to reddish blue to teal to gray. The texture in the rings allow for different areas to oxidize at different rates resulting in a pleasing color palette.
Antiquing or blackening liquids can be painted on your piece if you want the piece to be dark gray/black. Most of these solutions will darken both silver and gold. Please refer to the instructions or the manufacturer with questions.
BLACK RHODIUM PLATING - Rhodium plating is similar to oxidization in the finished appearance by making the sterling silver a dark charcoal color, however rhodium plating is far more durable and longer lasting. As it is a plating, it will wear over time - the wear time is unique to each individual.
** Please note, although I use thick rhodium layer... as any plating it will
fade over time. You can always send me the ring for renewing the black
plating, for only the shipping costs (about $10)
Hot Rox Custom Jewelry and Hot Rox Rustic for Men are dedicated to providing you with eco-friendly and ethically sourced metal and gemstones. We purchase all metal from Hoover & Strong and Stuller. Both companies are leaders in the jewelry industry and provide 100% recycled metals of the highest quality, made in USA. All Stuller diamonds and colored gemstones are ethically mined and comply with the Kimberley process. Other individual suppliers are vetted to ensure that their goods meet the same standards.
IN STOCK items ship in 1 to 2 business days. We convo customers after each order and your delivery time will be confirmed in this communication.
Please allow 4 to 5 weeks for CUSTOM pieces - although actual production is less for most orders.
Production time of 1 to 2 weeks is considered RUSH and if we can accommodate this quick turnaround for you, a fee of $50 to $75 will apply. Please convo us before ordering to confirm that we can meet your deadline.
Visit your local jeweler and have your finger sized. Then, then try on several rings in the width you are considering to confirm the fit. Wider rings (7mm - 11mm) fit more snugly than narrow bands. Our video illustrates this:
Under no circumstances do we recommend using online paper measurements as they do not provide accurate measurements.
We do not have a retail store where we can meet customers. Our business is run from a small studio and for insurance purposes we cannot allow customers in the workspace. Selling online allows us to keep prices low and customer service high. When necessary, we discuss projects over the phone but time constraints prohibit us from meeting with customers in person.
We do offer free engraving on some styles. However, our engraving equipment is limited to one font, in capital letters and the uneven surface of our designs make it difficult for spacing of letter to be “perfect”. If you prefer a cleaner, more professional look, the ring can be easily engraved by a commercial jeweler or at a mall kiosk where they use more sophisticated (often laser) equipment and more fonts and characters are available.
CUSTOM rings cannot be returned or refunded.
IN STOCK rings may be returned for full refund (less shipping charges) if the ring is sent back to us within 10 days, unworn, in the original packaging. We ask that you contact us within 3 days of deliver to notify us that you will returning an IN STOCK item.
Generally, no. We can re-size SOME rings, and this is done on a case-by-case basis. Because re-sizing is a labor intensive process, we do charge a fee, which is determined by the type of ring and the materials and time required.
Contact us immediately if you are not happy with the appearance of your ring. We will modify the piece to suit your needs.
If you are worried about the oxidation wearing off, we do not recommend purchasing an oxidized piece, especially a ring that will be worn on a daily basis. The oxidation WILL WEAR OFF and we cannot predict the rate at which it will do so. Soaps and detergents will take off oxidation. Taking oxidized jewelry off during hand washing, swimming, showers and sleep will help preserve the oxidized color. Every person has different body chemistry and will react to silver (and whatever alloys are in sterling silver) differently.
Our oxidized designs have a coating of industrial lacquer to protect the oxidized color. Still, oxidized rings can begin to wear in as quickly as a few days for some people.
Black rhodium is a metal and we plate some of our designs with it to achieve a solid, dark gray, almost black, color. It is more durable than oxidation but it will still wear off over time, especially in rings worn daily.
We do not work with customer’s gemstones or other materials for a number of reasons including liability for materials in transit as well as replacement for stones damaged during setting.